Frequently Asked Questions
Where do you deliver?
We currently deliver to UK addresses only.
Are products shipped from UK supplier stock?
Our current active catalogue is focused on products held in UK supplier stock. Some items may be fulfilled separately, so products in the same order can occasionally arrive in more than one parcel.
When will my order arrive?
Delivery timing depends on the product and carrier. Working days are Monday to Friday, excluding bank holidays. Dispatch time is separate from transit time. If you need an item by a specific date, contact us before ordering so we can check. Our Shipping & Delivery page explains the delivery services.
What does delivery cost?
Our current general UK shipping rates are Standard delivery £4.99, Express delivery £6.99, and free Standard delivery on qualifying orders of £50 or more. Some supplier-fulfilled products can use a different delivery profile. The available service and final charge for your address are confirmed at checkout before payment. See our Shipping & Delivery page for more information.
How do returns work?
For most goods bought online, you can tell us within 14 days of receiving your order that you want to cancel. After notifying us, you normally have a further 14 days to return the goods. Exceptions can apply to some goods. Your statutory rights are not affected if an item is faulty, damaged or not as described. Please read our Returns & Refunds page before sending anything back.
Can I change or cancel an order?
Contact us as soon as possible. What can be changed depends on whether the order has already entered processing or shipping.
How can I contact you?
Use our Contact page for order, delivery, return or product questions. Please include your order number when your message is about an existing purchase.
When will more products be available?
We continuously review the range and add products only when they are ready for sale.
Does a tracking reference mean my parcel has been delivered?
No. A reference can be created before the carrier receives a parcel. Some Large Letter services do not provide full tracking scans. If your order has passed its stated delivery estimate, contact us with your order number so we can investigate with the supplier.
Can I combine products to save on delivery?
Check the final basket before payment. Products from different suppliers may have separate delivery charges and arrive separately. Free Standard delivery from £50 applies only to qualifying orders in our general UK delivery profile.