We want you to shop with confidence. For most goods bought online, you can tell us within 14 days of receiving your order that you want to cancel. After notifying us, you normally have a further 14 days to return the goods.
Before sending anything back, contact Smart Finds through our Contact page with your order number so we can provide the correct return instructions and return address.
For a change-of-mind return, please keep items in good condition and only handle them as you reasonably would when examining goods in a shop. Where the law permits an exception to cancellation rights, such as certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, or goods that deteriorate or expire rapidly, we will explain this where relevant. These exceptions do not remove your rights if goods are faulty, damaged or not as described.
If an item arrives damaged, faulty, incorrect or not as described, contact us as soon as possible with your order number and clear photos where helpful. Your statutory rights under UK consumer law are not affected.
For an eligible cancellation, refunds are made to the original payment method. Where required by law, we also refund the basic standard outbound delivery cost. We process the refund without undue delay and, for returned goods, no later than 14 days after we receive the goods back or receive acceptable evidence that they have been sent back, as applicable.
Please contact us before returning an item so we can confirm the correct process for your order.